Return to Inc.com
Tech Talk

GourmetStation.com, an online retailer that delivers gourmet dinners and other upscale gifts, wanted to help customers find what they were looking for 24/7 but with only a handful of year-round staff that was difficult. CEO Donna Lynes-Miller tells IncTechnology.com that virtual chat technology provided customers instant answers and increased sales.

Advertisement

Expert Corner

Stop E-mail Overload with Wikis, Blogs, and IM

by Anand Rajaraman

E-mail is the central nervous system of most modern organizations, from startups to large corporations. Every communication, from the most important (planning for the big client meeting tomorrow) to the most trivial (fresh donuts in the kitchen) takes place through the corporate e-mail system. The results: e-mail overload and lowered productivity for the entire organization. Other technology tools can be more useful for internal communications.

Read More

Technology Blog
Slideshows

Mobile Phone Accessories

Mobile Phone Accessories
Make the most of your wireless companion with these gadgets.

More Slideshows
10 Gadgets that Help Productivity
10 Steps to Database Security
Untangle Office Wires

View More

Strategy Tip
If you’re a business with multiple locations, you may wonder, "Do I need three networks? Or one?"

Scott Kinka, senior vice president of network services, Evolve IP

Read More